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Digitally Challenged

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> 1. Compaq is considering changing the command "Press

> Any Key" to "Press Return Key" because of the flood

> of calls asking where the "Any" key is.

>

> 2. AST technical support had a caller complaining

> that her mouse was hard to control with the dust

> cover on. The cover turned out to be the plastic bag

> the mouse was packaged in.

>

> 3. Another Dell customer called to say he couldn't

> get his computer to fax anything. After 40 minutes

> of troubleshooting, the technician discovered the

> man was trying to fax a piece of paper by holding it

> in front of the monitor screen and hitting the "Send" key.

>

> 4. Yet another, Dell customer called to complain

> that his keyboard no longer worked. He had cleaned

> it by filling up his tub with soap and water and

> soaking the keyboard for a day, then removing all

> the keys and washing them individually.

>

> 5.. A Dell technician received a call from a customer

> who was enraged because his computer had told him he

> was "Bad and an invalid.." The tech explained that

> the computer's "bad command" and "invalid" responses

> shouldn't be taken personally.

>

> 6. A confused caller to IBM was having trouble

> printing documents. He told the technician that the

> computer had said it couldn't find the printer. The

> user had also tried turning the computer screen to

> face the printer, but that his computer still

> couldn't "see" the printer.

>

> 7. An exasperated caller to Dell Computer Tech

> Support couldn't get her new Dell Computer to turn

> on. After ensuring the computer was plugged in, the

> technician asked her what happened when she pushed

> the power button. Her response, "I pushed and pushed

> on this foot pedal and nothing happens." The "foot

> pedal" turned out to be the computer's mouse.

>

> 8. Another customer called Compaq tech support to

> say her brand new computer wouldn't work. She said

> she unpacked the unit, plugged it in and sat there

> for 20 minutes waiting for something to happen. When

> asked what happened when she pressed the power

> button, she asked, "What power button?"

>

> 9. Another IBM customer had trouble installing

> software and rang for support. "I put in the first

> disk, and that was OK. It said to put in the second

> disk, and had some problems with the disk. When it

> said to put in the third disk, I couldn't even fit

> it in.." The user hadn't realized that "Insert Disk

> 2" implied to remove Disk 1 first.

>

> 10. A story from a Novel NetWire SysOp:

> CALLER: "Hello, is this Tech Support?"

> TECH: "Yes, it is. How may I help you?"

> CALLER: "The cup holder on my PC is broken and I am

> within my warranty period. How do I go about getting

> that fixed?"

> TECH: "I'm sorry, but did you say a cup holder?"

> CALLER: "Yes, it's attached to the front of my computer."

> TECH: "Please excuse me. If I seem a bit stumped,

> it's because I am. Did you receive this as part of a

> promotional at a trade show? How did you get this

> cup holder? Does it have any trademark on it?"

> CALLER: "It came with my computer. I don't know

> anything about a promotional. It just has 4X on it."

>

> At this point, the Tech Rep had to mute the caller

> because he couldn't stand it. He was laughing too

> hard. The caller had been using the load drawer of

> the CD-ROM drive as a cup holder and snapped it off

> the drive.

>

> 11. A woman called the Canon help desk with a

> problem with her printer. The tech asked her if she

> was "running it under windows." The woman responded,

> "No, my desk is next to the door. But that is a good

> point. The girl sitting in the cubicle next to me is

> under a window and her printer is working fine."

>

> 12. And last but not least:

> TECH SUPPORT: "Okay Bob, let's press the control and

> escape keys at the same time. That brings up a task

> list in the middle of the screen. Now type the

> letter "P" to bring up the Program Manager.."

> CUSTOMER: "I don't have a P."

> TECH SUPPORT: "On your keyboard, Bob."

> CUSTOMER: "What do you mean?"

> TECH SUPPORT: "P, on your keyboard, Bob."

> CUSTOMER: "I'm not going to do that

 

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:yawn: I don't know much about computers, but even I'm not that stupid! Sheesh, didn't those knuckleheads read the instructions?:yawn:

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Theres Instructions with compuers?

 

*Looks with all his computer stuff and pull some out* Oh yeah.

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