Tornado Victim billed for destroyed cable devices

[trekz 7]

Tornado victim billed for cable devices

 

WHEATLAND, Wis. - Having a tornado demolish her home was bad enough. But when Ann Beam received a $2,000 cable bill a few weeks later, she was floored. "I just couldn't believe it," Beam said. "I was like, 'What are they thinking?'"

 

Time Warner Cable billed a number of Wheatland residents for equipment destroyed in the Jan. 7 twister that struck the southeast corner of the state. Beam's bill covered five cable boxes and five remote controls.

 

She immediately called the cable company, but a man who identified himself as a manager said there was nothing the company could do.

 

"They said I would have to take the bill and turn it in to my insurance company," Beam said.

 

But her cable equipment was nine years old, and the insurance company would pay only a depreciated value that wouldn't cover her bill, she said.

 

Time Warner Cable spokeswoman Celeste Flynn said many customers got charged for unreturned equipment because they canceled or transferred their service without mentioning their requests were tornado-related.

 

"We understand this is an unusual situation," Flynn said Wednesday. "All they will need to do is call and we will take the equipment off their account."

 

A message left for the cable company by The Associated Press early Thursday afternoon was not immediately returned.

 

Rare winter tornadoes that destroyed more than two dozen homes and damaged nearly 80 others in Kenosha County on Jan. 7. The damage was estimated at $18 million.

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Information from: Kenosha News, http://www.kenoshanews.com

 

Looks like Time Warner just lost the Miss Congeniality Award ... :P

[Theunicornhunter 2]

"They said I would have to take the bill and turn it in to my insurance company," Beam said.

 

But her cable equipment was nine years old, and the insurance company would pay only a depreciated value that wouldn't cover her bill, she said.

 

Every now and then I get someone who insists on ACV rather than replacement cost - not a good choice.

[Kor37 9]

Obviously a poorly trained manager at Time-Warner.

[MrPsychic 1]

At least someone actually payed attention and said how to get the charges off the account. However, if you really think about it, would you believe someone who said "Yea, a tornado destroyed my equipment"? They should have, I dunno, actually looked at the news about natural disasters